1. Booking & Payment
Reservations are confirmed only upon receipt of a valid payment method and booking confirmation. We accept major credit/debit cards and secure online payments. Cash payments on arrival must be arranged in advance. All rates include VAT and applicable local taxes, unless otherwise stated.
2. Check-In & Check-Out
Check-in: from 3:00 PM Check-out: by 11:00 AM Early check-in and late check-out are subject to availability and may incur additional charges.
3. Cancellation Policy
Our cancellation policy follows a moderate model: Full refund for cancellations made at least 5 days before check-in. 50% refund for cancellations made less than 5 days before check-in, excluding the first night, which is non-refundable. No refund for unused nights after check-in. Full details are available on our Cancellation Policy page.
4. House Rules
To ensure a pleasant stay for all guests, please respect the following: No smoking inside the apartments. No parties or events allowed. Quiet hours from 10:00 PM to 8:00 AM. Only registered guests are allowed in the apartment. Pets are not allowed unless explicitly agreed upon before booking.
5. Damage & Loss
Guests are responsible for any damage caused during their stay. The cost of repair or replacement for any damaged or missing items may be charged to the guest’s payment method.
6. Liability Disclaimer
The Bliss Apartments is not responsible for: Loss, theft, or damage of personal belongings. Injuries or accidents occurring on the property due to guest negligence. Delays or interruptions caused by force majeure events (e.g., weather, transport strikes, pandemics).
7. Guest Identification
As required by Italian law, all guests must present a valid photo ID or passport at check-in for registration with local authorities.
8. Privacy & Data Protection
Your personal data will be processed in accordance with our Privacy Policy. We take your data security seriously and use it solely to manage your booking and improve our services.
9. Governing Law
These Terms and Conditions are governed by the laws of Italy. Any disputes shall be resolved under the jurisdiction of the courts of Genoa (Genova).
Contact Us
If you have any questions regarding these Terms & Conditions, please contact us at: 📧 info@theblissapartments.com 📞 +39 375 507 2468
